Need Help?

We’d like to narrow down your query

• Can my mobile phone receive mobile content?

• I’m confused, what actually happens when I have donated and bought mobile content?

• So, I’ve received my TXT/SMS notification but I don’t know how to download it?

• I’ve paid for my content but haven’t received the TXT/SMS notification?

• Page not found?

• My download stopped halfway through the download process?

• I have the TXT/SMS link but I can’t download my content?

• Is this content for my MP3 player or computer?

• Is my carrier stopping me from getting my content?

• I’m on a Pre-Pay plan – can I get mobile content?

• Am I going to get charged data rates for downloading?

• Refund my donation

• I can't use my credit card on my mobile

We hoped we’ve solved your query. STILL NEEDING HELP?

Thanks for supporting the RSL!

Do you know if your phone can receive mobile content? - back to top
If you have downloaded content to your mobile before, you should be all set to receive content. It means that you can access the internet on your phone. As a test, try this...

Type m.rslpoppy.com into the browser on your phone. If you can not access m.rslpoppy.com, your mobile Internet (WAP) is not set up correctly. You can get these settings sorted out by visiting your network's Web site or by contacting their customer service.

Helpful Australian Operator Links:

• 3 Mobile

• Optus

• Telstra AU

• Virgin AU

• Vodafone AU

I’m confused, what actually happens when I have donated and bought mobile content? - back to top
You will receive a SMS/TXT link on your mobile (exactly like a TXT message) which will also contain a clickable link where you can then download and receive your chosen content.

So, I’ve received my TXT/SMS notification but I don’t know how to download it? - back to top
Each handset varies. Most modern handsets come with a WAP browser built in and this is usually ready to be used straight from the box! It is usually located in your phones menu under ‘WAP’ browser, ‘BROWSE’ or ‘Mobile Internet’ and is often depicted by a picture of the Earth.
The method for opening the link we send you varies from phone to phone and more often than not, follows a sequence like this:

1. Open the message we sent you

2. Click "Options" while the message is open

3. Select "Use Detail"

4. Select "Web Address"

5. Select "Go to"

Or you can simply arrow down to the link in the message and click to open it.

I’ve paid for my content but haven’t received the TXT/SMS link? - back to top
The sending of SMS messages is open globally in just about every country and on all carrier networks. If you do not receive the TXT/SMS message, chances are that the mobile number you entered was incorrect. This is a common error in most cases and also the sending of TXT/SMS messages is "store & forward" so it may take time to be delivered if the network is busy.

Page not found? - back to top
You might need to wait as long as 60-90 minutes for your TXT/SMS link to arrive. Sometimes your operator can be backlogged with messages. If you've waited a couple of hours, get in touch by clicking on STILL NEEDING HELP? However, you may want to check that you have entered the correct number into the site (if you return to the purchase page, your details should still be listed there).

Page Not Found' - If you click the link in your text message and get 'Page Not Found' your phone is having trouble reaching us.

• Have you used the internet on your phone before? As a test try going to m.rslpoppy.com on your phone. If you can't access m.rslpoppy.com your mobile internet (WAP) is not set up correctly. You can get these settings sorted out by visitng your network's website or by contacting their customer service.

• If you can visit m.rslpoppy.com try clicking the text message link again - sometimes your phone can loose connectivity.

• If you've visited m.rslpoppy.com and tried the link again click on STILL NEEDING HELP?

• Make sure you have good signal strength on your mobile. Sometimes you can loose connectivity and this will affect your download. Find a good signal and try your download again. There are two types of Internet on mobile phones GPRS & 3G. 3G is much faster and more reliable and should be available on all phones purchased 2007/08 onward and is carrier network dependant.

• It sounds like the link may have expired before you were able to download your content (they usually last for about 24 hours). Click on STILL NEEDING HELP? and we will take a closer look.

My download stopped halfway through the download process? - back to top
Make sure you have good signal strength on your mobile. Sometimes you can loose connectivity and this will affect your download. Find a good signal and try your download again.

I have the TXT/SMS link but I can’t download my content? - back to top
It sounds like the link may have expired before you were able to download your content (they usually last for about 24 hours). Click on STILL NEEDING HELP? and we will resend the link to your phone.  

Is this content for my mp3 player or computer? - back to top
No. The content is for mobile phones .

Is my carrier stopping me from getting my content? - back to top
Your carrier could prevent you downloading content directly to your phone – best thing to do is to get in touch with them and discuss.

I’m on a Pre-Pay plan – can I get mobile content? - back to top
Yes you should be able to receive content on a Pre-Pay plan as long as the plan includes Internet access.

Am I going to get charged data rates for downloading? - back to top
Yes, unless your plan includes data as part of your Cap or Pre-pay plan. You are connecting to the internet when downloading the content.

Refund my donation? - back to top

There may be carrier disruption or events outside our control which is not allowing your mobile content to download correctly. If the problem persists and you still are not satisfied, we can refund your donation.STILL NEEDING HELP?

I can't use my credit card on my mobile - back to top

Due to security reasons, PayPal do not except credit card payments through the mobile website. Mobiles phones are very vulnerable to security breaches. However we do except payment via a paypal account on your mobile or alternatively we can except Credit Card payments on this website if you wish to purchase your wallpaper or ringtone and send it to your phone.